How can we help?
Browse common questions below, or reach out directly. We typically respond within one business day.
Contact Support
For account issues, billing questions, or anything else.
Frequently Asked Questions
How do I connect QuickBooks to GetBiz?
From the app, go to Settings → Connect QuickBooks. You'll be prompted to sign in to your Intuit account and authorize GetBiz to read supported financial accounts.
What is my BizScore?
BizScore is the existing Biz composite score calculated from available revenue, adjusted earnings, growth, valuation-quality, and other supported inputs. Missing inputs can limit what the score represents.
How accurate is my business valuation?
GetBiz applies its legacy valuation methods to available user-entered or connected financial inputs. Connected accounts may also feed Biz-derived or estimated fields, which are labeled in the app. The result is an indicative estimate, not a formal appraisal or transaction-backed market value.
How do I change or cancel my subscription?
Web subscriptions: go to Account → Billing in the app and select Cancel or Change Plan. Apple App Store subscriptions: open the App Store, tap your profile → Subscriptions, and manage GetBiz there. You keep full access until the end of your billing period.
My QuickBooks data isn't updating. What should I do?
Try disconnecting and reconnecting QuickBooks from Settings. If the issue persists, email us at admin@getbiz.io with your account email and a description of the problem.
How do I delete my account?
Go to Profile → Settings → Delete Account. This will permanently remove your account and all associated data within 30 days. This action cannot be undone.
Is my financial data secure?
Yes. GetBiz reads your QuickBooks data via the official Intuit OAuth API — we never see your bank credentials. All data is encrypted in transit (TLS) and at rest. We do not sell your data.
Can I use GetBiz on multiple devices?
Yes. Your GetBiz account works across iPhone, iPad, and the web app at app.getbiz.io. Sign in with the same email on any device.
Still need help? We're a small team and we read every email.
admin@getbiz.io